Help with their computer without driving over

Send your mum or dad one link. From then on you can see their screen and take the mouse when they are stuck — but only after they say yes, every single time.

also for intel mac · linux appimage

Free. Install it on the computer you are helping — you run everything else from remote.noordwell.com, and they never need an account.

about two minutes, once

They click a link. That is the whole setup.

You sign in with Google and send an invitation. The page they land on already knows your name, works out which version their computer needs, and puts the invitation inside the download — so when the app opens it says who invited them and waits for a yes.

  • No account, no password and no card on their side
  • The installer remembers which invitation it belongs to
  • If that misses, the link is on their clipboard ready to paste
The invitation page a helpee receives, headed "Chris would like to help with this computer", with a download button and a table of what Chris can and cannot do
nothing starts without a yes

Asked every time, in words they can answer

When you connect, a card appears on their screen with your name on it. Until they press yes, nothing is captured at all — the request simply expires after a minute if they have walked away from the machine. Saying no is the same size button as saying yes.

  • Walking away denies the request; it never sits there waiting
  • While you are connected a bar sits on top of everything
  • Pause and stop are buttons on that bar, not menu items
The consent card: "Chris wants to see your screen", with Yes and No buttons the same size and a countdown The live bar: "Chris is watching and can move your mouse", with Pause and Stop buttons
your side

A list of the computers you look after

Everyone you help, and whether they are switched on right now. Connect when they are online, and their screen opens in a window with the mouse and keyboard wired up — latency and bitrate in the corner, so a bad line looks like a bad line rather than a broken app.

  • Presence is live: online means the app is actually connected
  • ⌘Q, Alt+F4 and friends get their own buttons — a browser eats them
  • Their video and your clicks go straight between the two machines
The NoordRemote console listing three enrolled computers with online status, last seen times and a Connect button
their side

The answer to “is anybody looking at my computer?”

Their app opens on one sentence, and most days that sentence is “Nobody is watching.” Underneath it: which computer this is, who their helper is, and when you were last here. The two switches that decide what you may do live on their machine — you cannot reach them from yours.

  • “Ask before every visit” and “let them move your mouse” are theirs
  • The menu bar holds one item: stop this session now
  • Removing NoordRemote wipes its keys and works with no connection
The helpee's app: a green ready light and the headline "Nobody is watching.", with rows for this computer, helper and last visit The menu-bar popover during a session, offering "Stop this session now"
what you can and cannot do

The promise, as a table

See their screenonly when they say yes
Move their mouse and typeonly if they allow it
Read their files on your ownnever
Watch without the bar showingnever
Stop all of thisany time, from their menu bar
also in the app

Built for someone else’s computer

Look, don’t touch

Control is a separate switch on their machine. Turned off, you see the screen and nothing you do reaches it.

Pause without ending

Pause blanks the picture and drops your input, keeping the session open — so resuming does not ask them to share their screen all over again.

Their settings, their machine

“Ask me every time” is stored in their own keychain, not in a document your side can write to.

Nobody in the middle

Both ends sign what they send with keys pinned when they were introduced. Our server passes the messages along and cannot forge them.

A bar they cannot miss

It stays above every window while you are connected, and never takes the keyboard — so the next thing they type still goes where they meant it.

Gone in one click

Remove NoordRemote wipes its keys and quits. It works with no connection at all, and getting back in needs a fresh invitation.

the next time they ring

Be at their computer in about ten seconds

Free, on Mac and Windows. Install it once on the computer you are helping.

helpers start at remote.noordwell.com

Screenshots are from the current build.