Delete your ShelfSense account

This page explains how to delete your ShelfSense account (published by NoordWell B.V.) and what happens to your data when you do.

Delete it yourself, in the app

  1. Open ShelfSense.
  2. Tap the profile icon in the top-right of the home screen.
  3. Tap the menu in the top-left of the profile screen.
  4. Choose Account → Delete Account.
  5. Confirm. On iPhone, Apple will ask you to confirm once more.

Ask us to do it

If you have already removed the app, or you would rather we handled it, email info@noordwell.com from the address on your account with the subject "Delete my ShelfSense account". We will confirm and complete the deletion within 30 days.

What is deleted

  • Your stash — every product you saved, with its brand, name, category, opened date, price and notes.
  • Your account record, including the link to your Apple or Google identity. On iPhone the Apple token is revoked at the same time.
  • Everything held on the device — your routine and its history, treatments you built, saved looks, cached product pictures, virtual try-on results, and any reminders that were scheduled.

This is immediate and permanent. There is no recovery, no grace period and no backup we can restore from.

What is kept, and why

The shared product catalogue — brand, product name, category and a picture URL for products that have been scanned — is not deleted. It carries no account identifier and nothing about who scanned a product, so it cannot be traced back to you or to anyone else.

We may keep records we are legally required to keep, such as accounting records for a purchase, for as long as the law requires. These do not include your stash or your photos.

Related

See the full ShelfSense App Privacy Policy for everything we collect and why.